Frequently Asked Questions


Do I have to be a member of England Basketball to order from this site?
No, anyone can place an order from this site, however our members receive a 10% discount on all products. If you are not yet a member and are interested in becoming one please visit England Basketball membership.

I do not want to place my order on the web. Can I do it in any other manner?
Yes, we can take your order over the phone, by post or by Email - please contact us.

How much is postage and packing?
At present there is a standard charge of £5.50 per delivery. If your order exceeds £70 in value, postage and packing will be free!

How long will my order take to arrive?
This will depend on what you have ordered, but for most products we aim to have them with you within 5 working days. You will receive an Email to confirm that your order has been processed and the goods will be delivered as quickly as possible. In the event that there is a delay in the delivery of your goods, we will endeavour to contact you to let you know.

Why is there no discount taken off when I enter my membership details?
For the discount to be applied, the details you enter have to match exactly what we have on our membership database. The information on our database may not match the details you supplied, e.g.
  • we may not have your date of birth on our membership database
  • we may have a different version of your first name in our membership database. For example, we may have you as Michael, but the first name you supplied was Mike
  • your details on our membership database may be incomplete
If everything you have entered onto this site is correct, please contact us and it should just be a simple case of altering the information on our membership database to allow the discount to be applied.

Do I have to add VAT to the prices on this site?
No. All prices are inclusive of taxes.

I am VAT registered, can I deduct the VAT before I pay for my order?
Please contact England Basketball to arrange a business account.

Why do the prices on the site say 'from' a certain amount?
Most products on the site are listed at one and only one price. The price of some products may vary depending on the options selected. For example, having a Rebound ring instead of a Standard ring on a backboard.

Where there is a price variation for the different options these will be pointed out clearly on the product pages. If a product page does not mention an increased price for any variation, then all variations of that product are the same price.

What size basketball should I buy?
That depends on what the ball is to be used for. Basketballs are sized on a numbered scale with 1 being the smallest. Size 7 is the official size for senior mens matches, size 6 is the official size for senior womens matches and under 14 boys matches and size 5 is the official size for under 14 girls matches.

There is a problem with the goods that have been delivered, what should I do?
Please contact us as soon as possible to advise what the issue is. We will do our best to remedy this.

What are the clothing sizes?
S - 36"
M - 38"
L - 40"
XL - 42"
2XL - 44"
3XL - 46"+